A bad boss is the number 1 reason people leave their jobs. With the cost of recruitment and training and then added to that, the improvements of productivity and engagement, emotional quotient (EQ) is truly the trump card in improving profitability and job satisfaction. EQ is defined as a measure of a person's ability in areas such as self and social awareness, self management and empathy. Many believe that some people are naturally people people and perhaps you were not born that way. The truth is EQ can be learned and is a skill that with daily practice will develop and help you become the leader you aspire to be. This course is a must for anyone looking to enhance their leadership skills.