This course offers in-depth knowledge of the Accessibility for Ontarians with Disabilities Act (AODA) Customer Service Standard, equipping students with the necessary insights to ensure compliance and deliver exemplary service. Covering the purpose and application of AODA, defining designated public sector organizations, and detailing the requirements for providers of goods and services, this course promises a comprehensive understanding of accessibility standards in Ontario. By the end, students will be well-versed in developing accessible policies, managing assistive devices, and fulfilling training requirements for staff. 

Key Topics: 

• Purpose and Application of AODA
• Defining Designated Public Sector Organizations
• Requirements for Providers of Goods and Services
• Effective Dates and Policy Establishment
• Usage of Assistive Devices and Communication Methods
• Training for Staff and Record-Keeping

This course is ideal for human resources professionals, compliance officers, and customer service managers looking to enhance their understanding of AODA standards. No prior knowledge of accessibility standards is required, making it accessible for newcomers.